Terms & Conditions
1. Use of the Website
Welcome to the LAMUSEBOUTIQUE.COM website (the ‘website’). By using this site you agree to these terms and conditions (the ‘Terms’).
Your purchase of any of the products offered on LAMUSEBOUTIQUE.COM is subject to these Terms & Conditions and by placing an order you agree to be bound by them. You should print a copy of these Terms & Conditions for future reference. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.
LAMUSEBOUTIQUE.COM is an online service of La Muse Sarl (‘LAMUSEBOUTIQUE.COM’/‘We’/‘our’/‘us’) provided solely for your personal use for the sale of clothing, accessories and other Items (‘Items’).
Company name: LA MUSE SARL
Company number: CHE.357.378.437
Where Registered: Switzerland
Registered office address: 7 Rue du Vieux-College, 1204 Geneva, Switzerland
VAT registration number: CHE.357.378.437
We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.
To be eligible to purchase Items on this Website you must:
a) be the holder of a valid debit/credit card
b) warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to change these Terms & Conditions from time to time by changing them on the Site. Although no such change will affect any order you have already placed with us, by using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.
The Products are owned and sold on the Website by La Muse Boutique. La Muse Sarl attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.
The Products sold are supplied for your domestic and private use only. You agree that you will not use the Products for any commercial, business or re-sale purposes. La Muse Sarl has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
3. Prices & Payments
The price of Products is as quoted on the Site. Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, and have selected your chosen delivery method.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
Payment for all orders must be made by PayPal or credit or debit card on the checkout page. We accept payment by most major credit and debit cards.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the Terms & Conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.
4. Your Order
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.
After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Despatch Confirmation.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. It is at this moment that the property is owned by the buyer, no matter what the delivery date is. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.
Your order will be delivered to the delivery address you specify when placing your order.
If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.
Deliveries are made by our trusted courier and take place on Monday to Saturday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.
If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. For all countries outside the European Union or Switzerland, you will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.
Please also note that you must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.
6. Risk & Ownership
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
You can cancel your order within 14 days and we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product back in its original conditions with all its accessories and designer tags, at our returns address. .
To cancel your order and before returning a Product, you must contact our Customer Services, either by email at email@example.com or by telephone on +41 22 311 26 27 available for you Monday - Saturday between 09:00 am - 19:00 pm CET please clearly state your name, address and order reference and we will advise you how to proceed.
Returned Products must conform to our returns policy below. If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s). For hygienic reasons we can not accept the return of Swimwear and Earrings.
If the Product returned complies with our returns policy, we will refund the price of the returned Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), excluding the cost of standard delivery. We will not refund any original delivery costs or duties (where applicable) or your cost of returning the Product to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase.
Once your order has been received by La Muse Sarl and complies with our Returns Policy, you will receive a refund confirmation email and a refund will be issued via the original payment method.
Returned items will be refunded excluding the original cost of shipping and can take up to 14 working days to process. Please note, for returns from orders placed on a DDP basis, duty and/or tax is not refunded.
Our returns policy does not affect your statutory rights in any way.
9. Intellectual Property
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by La Muse Boutique or our licensors. Except as expressly set out here, nothing in these Terms & Conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these Terms & Conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced
If you have a question or need any help when ordering or to provide us with feedback on our service, please call +41 (0)22 311 26 27 Monday - Saturday 10:00 am - 19:00 pm or email firstname.lastname@example.org
Normally all your enquires are attended to within a max. of 24 hours but usually we are much quicker !
Nothing in these Terms & Conditions shall limit or exclude our liability to you:
- for death or personal injury caused by our negligence;
- for fraudulent misrepresentation
- for any other liability that, by law, may not be limited or excluded.
Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
You may not transfer or assign any or all of your rights or obligations under any Contract.
All notices given by you to us must be given in writing to the address set out at the end of these Terms & Conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.
If we fail to enforce any of our rights, that does not result in a waiver of that right.
If any provision of these Terms & Conditions is found to be unenforceable, all other provisions shall remain unaffected.
These Terms & Conditions may not be varied except with our express written consent.
These Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only.
These Terms & Conditions shall be governed by Swiss law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by Geneva courts.
Personal Information & Cookies
LAMUSEBOUTIQUE.COM respects the privacy rights of our visitors and we recognise the importance of protecting the information collected about you.
What information do we collect ?
When you register on LAMUSEBOUTIQUE.COM, or make a purchase, we will ask you to provide us with your personal details like your name, email address, username, password, telephone number, billing and delivery address and payment details.
We and our third-party providers may also collect, information about where you are on the Internet (e.g. the URL you came from, IP address, domain types like .ch and .com), your browser type, the country and telephone area code where your computer is located, the pages of our Website that you viewed during your visit, and search terms that you entered on our Website.
How do we collect this information ?
When you visit our site www.lamuseboutique.com, a small data file called a cookie can be registered on the hard drive of your computer, smart phone or tablet. These cookies are used for the technical functionality of our site, and help us save your preferences which helps to improve your experience with our Website and make it easier to interact with us.
This may include storing your location or language preferences to save you having to re-enter information when returning to, or ensuring that items you wish to order don’t disappear as you navigate between pages on, our Website.
Statistical cookies let us save your navigational preferences, and help us create statistics that show us how our users like to click through our site. This helps us make La Muse Boutique more user friendly and easier for you to use.
When interacting with us either by signing up for an account on our Website, place an order for products, complete any online forms, opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, Whatsapp or otherwise), you may give us information about yourself which may include your name, address or location, phone number and email address, date of birth, gender, purchase information, images and financial information (including your credit or debit card details).
if you have requested to receive our newsletter, we may contact you from time to time about special offers, event invitations, news and other information about LAMUSEBOUTIQUE.COM
What do we use your information for ?
We keep the information you provide and may use it for the following purposes:
To provide you with the products you have order at lamuseboutique.com and to provide you with the services
(like delivery) and information you have asked for and to personalise your browsing and shopping experience at lamuseboutique.com
To send you the invoice and to comply with the standard Swiss legal accounting requirements
To verify and screen payment cards used for payment in order to combat any fraudulent and illegal activities
To analyse and better understand who visits our Website and how our visitors are using our website, which allows us to improve our offer and services for you
With who do we share your information ?
We work with a number of carefully selected third parties to provide us with services and products. These include courier companies to deliver products, anti-fraud and credit check providers to keep us and you secure, analytics companies to enable our marketing, IT/technology providers to support, maintain and provide our technology and IT infrastructure and other.
We do not share your personal information with any advertisers or third parties who may use your personal information for advertising purposes.
We permit our third party partner companies to use your personal information only to the extent necessary to provide us with their services and products; we do not allow these third parties to disclose or use your information for any other purposes.
We have high expectations and requirements in their handling of your personal information, as you do in ours, and we hold them accountable to these.
Keeping you and your personal information secure is very important to us and we take reasonable steps to try to protect the personal information that you provide us with, such as
• using a Secure Socket Layer (“SSL”) to encrypt the personal data that you send us during the order process
(especially for any financial information such as credit or debit card details);
• requiring you to establish a password to access your account on our Website;
• not keeping details of your credit or debit card that would enable any third party to transact using that credit or debit card
• regularly monitoring our IT system for possible vulnerabilities and attacks.
Despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our Website, and any such transmission is at your own risk.